Returns, Refunds and Warranty
At Cüra Essentials, we are committed to providing products that meet the highest standards of quality. We value your satisfaction and aim to ensure a seamless experience with every purchase.
Refunds & Returns
- We accept returns within 7 days of receiving your order for items that are unused, in their original packaging, and in the same condition as received.
- To initiate a return, please contact us at support@mycuraessentials.com with your order details.
- Refunds will be issued to your original method of payment once the returned item has been inspected and approved.
- Please note that shipping fees are non-refundable. Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
Replacements & Repairs
- If you receive a defective or damaged product, we will gladly provide a replacement or repair at no additional cost.
- To request a replacement or repair, contact us at support@mycuraessentials.com within 7 days of receiving your order, providing your order number and proof of issue (such as photos or videos).
- For items eligible for repair, we will provide instructions for sending back the product.
Warranty
- All products come with a 30-day limited warranty covering manufacturing defects.
- This warranty does not cover damages resulting from misuse, accidents, normal wear and tear, or unauthorized modifications.
- If a product defect covered by our warranty is confirmed, we will repair or replace the item at no additional cost.
How to Start a Claim
To request a refund, return, replacement, repair, or warranty claim, please email support@mycuraessentials.com with the following details:
- Order number
- Full name and contact details
- Description of the issue
- Supporting photos or videos (if applicable)
Our support team will guide you through the process and provide the next steps.